Terms of Service

These terms are an agreement between you and Kazi Ramjan Ali (trading as FitIts) ("Kazi Ramjan Ali (trading as FitIts)", "we", "us"), North Sheuta, 26/2/1, Manikganj Sadar, Manikganj Sadar - 1800, Manikganj, Bangladesh, for the use of the FitIts gym management software at fitits.app and at each gym's own web address (together, the "Service"). By creating an account or using the Service you agree to these terms. If you use the Service for a business, you confirm you are allowed to accept them for that business.

1. The Service

FitIts is online software for gyms, fitness centres, personal trainers and dietitians to manage members, memberships, workout and diet plans, health records, invoices, payments, expenses, staff and messages to members. Features are described on our website and may improve over time.

2. Your account

• The person who creates a gym is its owner. The owner is responsible for the gym's account, for the staff and members they invite, and for what is done under those accounts.
• Give accurate details, keep passwords secret and tell us straight away at support@fitits.app if you think an account has been misused.
• One email address can be used for one account only.

3. Free trial

New gyms get a 14-day free trial with every feature. No payment details are needed to start. If no plan is chosen by the end of the trial, the gym becomes read-only (see section 6).

4. Plans, prices and payment

• Plans and prices are shown on our pricing page. Plans differ in the number of active clients and staff accounts. You pay in advance for each monthly or yearly period.
• The currency depends on the country chosen when the gym was created: gyms in Bangladesh pay in Bangladeshi taka (BDT); gyms in all other countries pay in US dollars (USD).
• Payments in taka are made through SSLCommerz (for example bKash, Nagad, Rocket, cards and internet banking) or by bank transfer to us. Card details are handled by the payment provider; we do not see or store full card numbers.
• Payments in US dollars: our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all these orders. Paddle provides all customer service inquiries and handles returns for them, and Paddle's buyer terms also apply to them.
• Any tax that applies is shown before you pay.
• If we change a plan's price, we will tell the owner by email before the new price applies to the gym's next period.

5. Renewal, upgrades and cancellation

• Card subscriptions in US dollars renew automatically at the end of each period until cancelled. For payments in taka we email a renewal invoice before the period ends.
• Moving to a bigger plan during a paid period costs the difference for the days left. Moving to a smaller plan, or changing between monthly and yearly, starts at the next period.
• The owner can stop renewing at any time on the Billing page. The gym keeps full access until the end of the period already paid for.
• Refunds are covered by our Refund Policy.

6. Late payment and read-only mode

If a renewal isn't paid when the period ends, the gym keeps working for 7 more days. After that it becomes read-only: everyone can still sign in and see everything, but nothing can be changed until the gym is paid up. We do not delete a gym's data because a payment is late.

7. Your data

• Your gym's data (members, plans, health records, invoices and so on) belongs to your gym. We process it only to provide the Service and as described in our Privacy Policy. We do not sell it.
• For the personal data of your members and staff, your gym decides what is collected and why. You are responsible for having a lawful reason to hold it, for any consent needed (including the member's agreement to receive WhatsApp messages, and a parent's or guardian's consent for members under 18) and for answering your members' requests about their data.
• The owner can ask us for a copy of the gym's data or for the gym to be deleted by emailing support@fitits.app from the owner's email address.

8. Messages to members

FitIts can send emails to your members and prepare WhatsApp messages for your staff to send, or send them through a WhatsApp Business API number you connect. You are responsible for messaging only members who have agreed to it and for following WhatsApp's own terms and policies. We cannot guarantee that every email or WhatsApp message is delivered.

9. Acceptable use

You must not use the Service to break the law, to send spam or unwanted messages, to store content you have no right to store, to try to access another gym's data or our systems without permission, to overload or disrupt the Service, or to resell the Service without our written agreement.

10. Availability and changes

We work to keep the Service available and secure, but it is provided "as is" and we cannot promise it will never be interrupted or free of errors. We may need short maintenance breaks. We may change or improve features; if we remove a major feature you rely on, we will tell owners in advance.

11. Suspension and termination

We may suspend or close a gym's account if these terms are seriously or repeatedly broken, if the account is used for fraud or abuse, or if the law requires it. Where reasonable we will warn the owner first and give them a chance to fix the problem and to get a copy of their data.

12. Liability

To the extent the law allows: we are not liable for indirect or consequential losses, such as lost profits, lost business or lost data you could have exported; and our total liability for any claim about the Service is limited to the amount your gym paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

13. Changes to these terms

We may update these terms. The date at the top shows the latest version. If a change is significant, we will tell owners by email or in the app before it takes effect. Continuing to use the Service after that means you accept the new terms.

14. Law

These terms are governed by the laws of Bangladesh, and the courts of Dhaka have jurisdiction, unless the law of your country gives you rights that cannot be taken away.

15. Contact