Refund Policy

1. Free trial first

Every new gym gets a 14-day free trial with every feature and no payment details, so you can check FitIts works for you before paying anything.

2. Full refund on your first payment

• If you ask within 14 days of your gym's first paid FitIts invoice, we refund that payment in full. You don't have to give a reason.
• This applies once per gym, to the first payment only.
• After the refund, the subscription is cancelled and the gym becomes read-only. Your data is not deleted unless you ask us to.

3. Renewals and other payments

• Renewal payments, upgrade charges and payments made more than 14 days after the first payment are not refunded, except where the law requires it or where we charged you by mistake.
• If you were charged twice or charged the wrong amount, tell us and we will refund the difference.

4. Cancelling

The gym owner can stop renewing at any time on the Billing page. Your gym keeps full access until the end of the period you have already paid for, and nothing is charged after that. We don't refund the unused part of a period, apart from the cases above.

5. How to ask for a refund

• Email support@fitits.app from the gym owner's email address, with your gym's web address and the invoice number.
• Refunds go back to the original payment method (card, bKash, Nagad, Rocket or bank account). How long it takes to reach you depends on your bank or wallet provider.
• Payments in US dollars are processed by our reseller Paddle.com, which is the Merchant of Record for those orders. You can ask us or Paddle (through paddle.net) for a refund; Paddle makes the refund.

6. Contact